Our Refund Policy

Last Updated: July 10, 2026

Thank you for choosing ActsOfFaith Media. We are committed to providing high-quality digital products, membership services, and customer support. This Refund & Cancellation Policy explains when refunds may be available and how they are handled.

By purchasing our products or services or providing voluntary financial support, you agree to this policy.

1. Digital Products

"Acts Of Faith Media" offers digital products including, but not limited to:

  • Digital eBooks
  • Downloadable resources
  • Digital devotional content
  • Other downloadable digital materials

All products are delivered electronically through our website or by email after successful payment.

Because digital products cannot be returned once delivered or downloaded, all sales of digital products are generally considered final.

2. Membership Programs

We also offer digital membership programs that provide access to exclusive digital content and member benefits.

You may cancel your membership at any time through your account or by contacting our support team.

Cancellation will prevent future billing but does not automatically create eligibility for a refund of payments already made for the current billing period.

3. Refund Eligibility

Although digital products are generally non-refundable, we may review refund requests in the following situations:

  • Duplicate payments made by mistake.
  • A technical issue prevented delivery of the purchased product and we are unable to resolve it.
  • An accidental duplicate order.
  • An incorrect contribution amount entered by mistake.
  • Billing errors verified by our team.
  • An unauthorized transaction that is verified by the payment provider.
  • Other exceptional circumstances reviewed on a case-by-case basis.

Every refund request is reviewed individually and in good faith.

4. Non-Refundable Purchases

Refunds are generally not available for:

  • Digital products that have already been delivered or downloaded.
  • Membership periods that have already begun or been used.
  • Requests based on change of mind.
  • Requests made after substantial use of purchased content.
  • Voluntary financial support provided to support our mission and ongoing content creation.

5. Delivery Issues

If you do not receive your digital product after purchase, please contact us before requesting a refund.

Most delivery issues can be resolved by:

  • Resending the download link.
  • Verifying your email address.
  • Restoring access to your purchased content.

6. Refund Request Procedure

To request a refund, please contact us through our official website and include:

  • Your full name
  • Order number or PayPal Transaction ID
  • Registered email address
  • Reason for your request

We may request additional information to verify the purchase.

7. Refund Request Timeframe

If you believe your purchases qualifies for a refund, please contact us as soon as possible, preferably within 14 days of the transaction date.

For certain products, membership programs, or promotional offers, a different refund period may be specifically stated on the applicable product, sales, or promotional page. In such cases, the refund period disclosed on that page will apply to that particular purchase.

Requests submitted after the applicable refund period may not be eligible for review, except where required by applicable law or at our sole discretion.

8. Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method used for the purchase.
  • Processing generally begins within 5-10 business days after approval.
  • Your financial institution or payment provider may require additional processing time.

9. Voluntary Financial Support

"Acts Of Faith Media" also accepts voluntary financial support from individuals who wish to support our mission and the creation of original digital content.

These voluntary financial contributions are not payments for specific products or services and are generally non-refundable unless required by applicable law or in the event of a verified billing error. As a gesture of appreciation, we may provide supporters with a complimentary digital eBook. This complimentary eBook is a thank-you gift and does not constitute a sale or alter the voluntary nature of the contribution.

All contributions made to Acts of Faith Media are completely voluntary. Making a contributions does not create any contractual relationship, membership, ownership interest, or entitlement to goods or services unless explicitly stated for a specific campaign.

10. How Financial Support Are Used

These voluntary financial contributions may be used for purposes including, but not limited to:

  • Creating Christian videos and educational content.
  • Website development and maintenance.
  • Software, equipment, and production expenses.
  • Content editing, publishing, and distribution.
  • Operational and administrative costs.
  • Future ministry projects and digital outreach.

11. Fraud Prevention

To protect both donors and Acts of Faith Media, we reserve the right to request additional information before approving a refund request and may decline requests that appear fraudulent or inconsistent with this policy.

12. Policy Updates

We may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on this page, and the "Last Updated" date will indicate when changes were made.

13. Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us through the contact page on our official website:

Acts of Faith Media
Website: https://actsoffaithmedia.com
Email: contact@actsoffaithmedia.com

We will be happy to assist you.